Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Bifrost website at bifrostgaming.com ("the Website"), operated by Shrapnelworks ("we", "us", "our").

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

These Terms apply to the Bifrost marketing and informational website. The Website provides information about our products and services, including:

• Bifrost — Server management control panel
• Frostbite — Player statistics, rankings, and match intelligence platform
• Loki — Mobile companion app for console players

Use of the Bifrost platform itself (including the control panel, Frostbite stats portal, Loki app, and associated services) is subject to separate terms agreed upon at account registration. These Terms cover the public-facing Website only.

You agree to use the Website only for lawful purposes and in a manner that does not:

• Infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website
• Attempt to gain unauthorised access to any part of the Website, our servers, or any systems connected to our infrastructure
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material
• Scrape, crawl, or harvest data from the Website by automated means beyond what is permitted by our robots.txt file
• Misrepresent your identity or affiliation when contacting us through the Website
• Use the Website to send unsolicited communications or for any commercial solicitation not authorised by us

All content on this Website — including but not limited to text, graphics, logos (Bifrost, Frostbite, Loki, Ragnarok, Shrapnelworks), images, screenshots, user interface designs, source code snippets, and page layouts — is the property of Shrapnelworks or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this Website without our prior written permission.

The names "Bifrost", "Frostbite", "Loki", and "Shrapnelworks" and their associated logos are trademarks of Shrapnelworks. Use of these marks without express permission is prohibited.

The Website may contain links to third-party websites or services (e.g. Discord, external game platforms). These links are provided for convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Your use of third-party services is at your own risk and subject to the terms and conditions of those services.

The System Status page provides real-time health information about our services. While we strive to keep this information accurate and up to date, it is provided on an "as is" basis. We do not guarantee the accuracy, completeness, or timeliness of status information, and it should not be relied upon as the sole indicator of service availability.

The Website provides contact email addresses for different enquiry types (publishers, community, press, and general). By contacting us through these addresses, you acknowledge that:

• Any information you include in your email is sent voluntarily
• We will use your contact information solely to respond to your enquiry
• Response times may vary and are not guaranteed
• We reserve the right not to respond to communications that are abusive, unsolicited, or unrelated to our services

The Website and all content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Product information, feature descriptions, and screenshots on this Website are for informational purposes and may not reflect the exact current state of our services.

To the fullest extent permitted by applicable law, Shrapnelworks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or in connection with your use of or inability to use the Website.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law (including UK and EU consumer protection laws).

You agree to indemnify and hold harmless Shrapnelworks and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to your violation of these Terms or your misuse of the Website.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the European Union, you retain any mandatory consumer protection rights afforded to you under the laws of your country of residence.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.